Trust & security
This page is maintained by DataplexLabs to answer common security, privacy, and governance questions from prospective customers. It is not a compliance certification.
Customer data is stored in customer-controlled environments wherever possible. When DataplexLabs must host data for a project, we operate in customer-approved cloud regions, apply encryption in transit and at rest, and separate customer environments.
Least-privilege access for engineers assigned to the engagement. Named individuals only, revoked on rotation or offboarding. Access to production systems is logged and auditable.
We only acquire public and third-party data in ways consistent with source terms, robots.txt where applicable, applicable law, and licensing agreements. We do not deliver credentials-bypassing scrapes or data acquired against a source's stated wishes.
AI systems we deliver ship with evaluation sets, guardrails, PII handling, and audit trails. We do not deploy open-ended autonomous agents in customer environments.
A current list of subprocessors and cloud regions can be provided under NDA before an engagement begins.
We notify affected customers of any confirmed security incident within contractually defined timeframes and cooperate on investigation and remediation.
Reach us
Email security@dataplexlabs.com for security matters, or reach us through the general contact form.
Next step
Bring one pain point, a data source, a workflow, a margin question. We'll come back with a focused assessment and a clear ROI hypothesis.
Book a meeting
Pick a 30-minute slot. Bring one problem. You leave with a scoped approach and a rough ROI range.