AI Safety & Model Testing

It means agreeing what a good AI answer looks like, building a test set from real and difficult cases, scoring the system against that test set before launch, and monitoring it afterward. We agree the rules, risks and success measures with your team, build the test set with domain experts, then test and fix issues before launch and set up ongoing monitoring. Most clients complete an initial evaluation within three to five weeks.

Yes, we can review an existing AI system, agree acceptance criteria with your team, build a test set from real usage, and set up monitoring even though it is already live. This is common when quality problems have already appeared in front of customers and a team needs an independent check. The review gives you a clear evaluation report and a monitoring setup going forward.

We need access to the AI system, examples of good and bad past answers, and a domain expert who can confirm what counts as correct. Cost depends on the complexity of the system and the size of the test set required, quoted after a short scoping session. Most engagements start with a fixed-price evaluation project, then move to a monthly monitoring fee once the system is live.

Retesting should happen after every change to instructions, data or model, and on a regular schedule once the system is in production, since small changes can shift answer quality without warning. Live monitoring tracks answer quality, response time, cost and escalations continuously, with alerts sent to the owner when results drift. This keeps testing an ongoing practice rather than a one-time checkbox.

Vendor claims are usually based on general benchmarks, not your specific use case, data or risk tolerance. AI safety and model testing builds a test set from your real and difficult cases, sets acceptance criteria your domain experts agree with, and monitors your live system continuously rather than a one-time vendor benchmark. This means quality is measured against what actually matters to your business and customers.